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HP 5y Nbd BL4xxc Gen9 FC SVC,ProLiant BL4xxc Gen9,9x5 HW support, next business day onsite response. 24x7 Basic SW phone support with collaborative call mgmt.
Escalation management
HP electronic remote support solution
Access to electronic support information and services
Service and Support Details
Extended service agreement - parts and labour - 5 years - on-site - response time:NBD - availability:9 hours a day / Monday-Friday
Technical support - phone consulting - 5 years - response time:2 h - availability:9 hours a day / Monday-Friday
Technical support - remote diagnosis - 5 years
New releases update - 5 years
Product info support - web knowledge base access - 5 years |
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